2020 – PLEASE CAREFULLY READ THE FOLLOWING DETAILS WHEN BOOKING YOUR STAY WITH ZIRKY’S
Payments required to confirm a Reservation
ONLINE: Full payment is required at the time of booking with credit card
DIRECT: A 50% deposit is required at the time of making your reservation to confirm your reservation.
FINAL BALANCE: Is due 8 weeks prior to arrival date.
Direct Debit – Only available for direct bookings
Credit Cards – MasterCard and Visa.
We understand that circumstances may arise where you need to cancel your reservation. Should this occur, all booking cancellations must be notified in writing to Zirky’s, and the following cancellation fees will apply:
*Cancellations made up to 8 weeks prior to arrival date, are accepted and refunds of deposits given subject to a cancellation fee of 10% of the total tariff.
*Cancellations made within 8 weeks of arrival date, are not accepted and no refunds will be given unless ski guarantee related.
In relation to Ski Guarantee related cancellations, third party booking agents and travel agents may deduct a handling fee. Travel agent booking fees or commissions payable are not refundable.
Apartment reservations require a Security Bond of $600 payable on arrival at the hotel by credit card. Persons booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable 2-5 days after departure providing the property is left in a clean, tidy and undamaged condition.
Smoking of any kind is not permitted. If it is evident that smoking of any kind is detected in any apartment, we will automatically deduct $400.00 from your credit card to clean all bedding, curtains and carpets.
Zirky’s strongly recommends guests purchase Travel Insurance against the loss of deposit in the event of having to cancel your reservation for whatever reason. We also recommend you are covered for accident, illness, medical evacuation and theft.
Zirky’s will not be accountable for road closures, acts of nature or any reason as to why you are not able to attend your holiday. We will try to accommodate your booking however no guarantees can be made.
Accommodation Amenities, Servicing & Linen
All apartments are fully self-contained and are non-serviced accommodation However if you are staying 7 nights or more a complimentary mid stay service is included. When you arrive, you will have enough linen for your accommodation including all bedding. The linen provided is for the duration of your stay of up to 7 nights. If staying longer than 7 nights, fresh linen and supplies will be provided by means of a mid-stay service.
We also supply you with a starter kit of amenities including tea, coffee, salt & pepper, toilet paper, dishwashing liquid, dishwasher tabs and Chux cloths. If you require more of these items, you can either bring your own or purchase them from us or the mountain supermarkets.
All accommodations are individually owned and as such certain utensils and appliances are not standard across all of our accommodation, should you require specific items such as a coffee plungers, hairdryer, etc. we strongly recommend that you bring your own to avoid disappointment.
Parking within the Mount Hotham village area is for day visitors only; longer term parking is located just outside the village area towards Omeo. The Green Car parking areas 6, 7 and 8 are flat and covered with bitumen making it easier to fit chains if required. When you arrive at Zirky’s you can unload your luggage and passengers in the 15-minute parking area. Then you must move your car into one of the long term car parks where the Free Village Shuttle Bus will pick you up, you will need to get off at Bus Stop ONE outside Hotham Central and White Crystal next to Zirky’s. You won’t need your car all week as this bus runs throughout the village.
Check In and Check Out
When planning your stay, please be aware that check in is available from 4pm and the checkout time on your day of departure is by 10:00 am.
If you think that you will not arrive before 8:00pm on your day of arrival, please call our office to arrange the collection of keys after hours.
Mt Hotham offers some of the most reliable skiing in Australia, however all skiers know that Mother Nature can be fickle and mountain weather changes often. If, due to lack of snow, there are less than three (3) lifts (inclusive of at least one lift that services and intermediate trail) operating at Hotham two (2) full days prior to the check in date of your arrival, you may choose to receive a credit or full refund on all pre-paid accommodation. If you decide to wait less than 2 days before your check in, no refund will be available. We request a formal letter of cancellation based on the above to be accounted by our office 2 full working days prior to your arrival date. The decision on which lifts are operating under the snow guarantee are that of the Mt Hotham Skiing Company and not Zirkys.
This snow guarantee only applies if a lift cannot be operated due to lack of snow on the major trail it services. The guarantee does not apply if lifts are on wind-hold i.e. Unable able to be operated due to high winds, low visibility or a combination of these weather elements or undergoing temporary maintenance.
Zirky’s will not be accountable for road closures, acts of nature or any reason as to why you are not able to attend your holiday. We will try to accommodate your booking however no guarantees can be made. Please remember there 2 approaches to Mt Hotham, we recommend you call VIC ROADS on 131171 to check road conditions and best possible route prior to leaving home.